SHIPPING POLICY

Last updated: 11 June 2026

This Shipping Policy explains how Wade Events Ltd, trading as Ten Ten Members Club, handles shipping, delivery, customs, duties, lost parcels, and related matters.

By placing an order with us, you agree to this Shipping Policy.

1. Where We Ship

We ship to the United Kingdom, United States, and selected international locations.

Available shipping destinations may change at any time depending on courier availability, fulfilment capacity, legal restrictions, customs requirements, and operational needs.

If we cannot ship to your location after an order is placed, we may cancel and refund the affected order.

2. Where Orders Ship From

Our stock may be held and shipped from the United Kingdom, the United States, or another fulfilment location.

The fulfilment location is selected based on inventory availability, customer location, warehouse capacity, operational requirements, and our discretion.

This means your order may be shipped from a country different from your country of residence.

3. Processing Times

Orders are normally processed during business days, excluding weekends, bank holidays, public holidays, and warehouse closures.

Unless otherwise stated on the product page, checkout, or order confirmation, we aim to process orders within 2–5 business days.

Processing times may be longer during launches, restocks, sales periods, peak seasons, courier disruption, stock transfers, fraud checks, or where additional order verification is required.

If a product is listed as pre-order, made-to-order, backorder, limited release, or delayed dispatch, the estimated shipping timeframe will be stated on the product page, checkout, or related product communication where available.

4. Delivery Timeframes

Delivery timeframes are estimates only and are not guaranteed unless expressly stated.

Estimated delivery times may vary depending on:

• delivery destination;

• courier service selected;

• customs clearance;

• fulfilment location;

• stock availability;

• local delivery conditions;

• public holidays;

• courier delays;

• weather, strikes, disruption, or events outside our control.

We are not responsible for delays caused by couriers, customs, import checks, incorrect addresses, failed delivery attempts, unpaid duties, or circumstances outside our reasonable control.

5. Shipping Costs

Shipping costs are shown at checkout before you complete your order.

Shipping prices may vary based on destination, order value, package weight, courier service, promotions, or fulfilment location.

Shipping fees are generally non-refundable, except where required by law or where we decide otherwise.

6. Split Shipments

We may ship items from the same order separately if stock is held in different locations, if part of the order is delayed, or if split fulfilment helps us deliver your order more efficiently.

You may receive more than one tracking number for a single order.

7. Tracking

Where available, tracking details will be sent to the email address or contact details provided at checkout.

Tracking information may take time to update after dispatch.

You are responsible for monitoring tracking updates and being available to receive your delivery.

8. Correct Delivery Information

You are responsible for providing complete and accurate delivery information at checkout.

We are not responsible for delays, failed deliveries, returns, or losses caused by:

• incorrect addresses;

• missing flat, apartment, unit, or building details;

• wrong postal or ZIP codes;

• incorrect phone numbers or email addresses;

• failure to collect from a collection point;

• failure to respond to courier delivery attempts;

• refusal of delivery.

If an order is returned to us due to incorrect or incomplete delivery information, we may deduct shipping costs, return costs, duties, fees, and handling costs from any refund, unless applicable law requires otherwise.

If reshipment is possible, you may be required to pay additional shipping fees.

9. Customs, Duties, Taxes, and Import Fees

For international orders, your order may be subject to customs duties, import taxes, clearance fees, brokerage fees, handling fees, or other charges imposed by your country or local authority.

Unless checkout expressly states otherwise, these charges are your responsibility.

We are not responsible for:

• customs delays;

• import duties;

• tax charges;

• customs clearance fees;

• brokerage fees;

• parcels held by customs;

• parcels returned because duties or fees were unpaid;

• local import restrictions.

If you refuse delivery or fail to pay import duties, taxes, or customs fees, your parcel may be returned, abandoned, delayed, or destroyed. In such cases, any refund may be reduced by shipping costs, return costs, duties, taxes, courier charges, and other costs incurred by us.

Original shipping fees are generally not refundable for refused, unclaimed, or undeliverable international orders.

10. Delivered But Not Received

If tracking shows that your order has been delivered but you have not received it, please contact us as soon as possible at sales@tentenmembersclub.com.

We may ask you to:

• check with household members, neighbours, building reception, concierge, or mailroom;

• check any safe place, parcel locker, collection point, or delivery location;

• confirm your delivery address;

• provide a signed statement or supporting evidence;

• assist with courier investigations.

We will investigate with the courier where appropriate.

If the courier confirms delivery to the address, safe place, collection point, or recipient information provided, any refund, replacement, partial refund, or store credit may be offered at our discretion, unless applicable law requires otherwise.

We are not responsible for theft, loss, or damage occurring after delivery has been completed to the address, recipient, safe place, collection point, or location selected or authorised by you, subject to applicable law.

11. Lost Parcels

If tracking has not updated for an unusual period, or the courier confirms a parcel is lost, we will review the situation and may offer a replacement, refund, partial refund, or other resolution depending on the circumstances and applicable law.

We may require the courier to complete an investigation before a final resolution is offered.

12. Damaged Parcels

If your parcel arrives damaged, please contact us at sales@tentenmembersclub.com as soon as possible.

Please include:

• your order number;

• photographs of the outer packaging;

• photographs of the damaged product;

• photographs of the shipping label;

• a description of the issue.

Damage reports should be made promptly so we can assess the issue and raise a courier claim where appropriate.

13. Delays

If we become aware that we cannot ship your order within the stated or expected timeframe, we may contact you with an updated estimate or offer a cancellation and refund where required by law.

For US customers, where applicable, we will follow relevant requirements relating to shipping representations and delays.

14. Force Majeure

We are not responsible for shipping delays or failures caused by events outside our reasonable control, including severe weather, strikes, courier disruption, customs delays, war, civil unrest, pandemics, government action, natural disasters, infrastructure failure, supplier disruption, or technology outages.

15. Contact

For shipping questions, contact: 

sales@tentenmembersclub.com